House Rules & Policies
House Rules
TerpZone will strive to serve customers in a friendly and courteous manner. No person will be denied service on the basis of ethnicity, gender, sexual orientation, religion, physical disability or age.
There will be no disruptive behavior (i.e., rough play or fighting) or use of profanity or foul language in the center.
There will be no use of alcohol or illegal drugs, other than alcoholic beverages provided by Good Tidings Catering.
Customers must comply with laws and regulations controlling the use of alcoholic beverages.
Customers must remain in designated public areas of the center.
TerpZone does not permit outside food or drink (except birthday cakes or similar items approved in advance by TerpZone) in the center. All Catering must be provided by a UMD Vendor.
No item which, in TerpZone's opinion, may be dangerous, encourage aggressive behavior or be disruptive is permitted in the center.
TerpZone may, in its sole discretion, delay, suspend or end a bowling game or suspend or cancel a customer's use of the center in whole or in part and at any time for any reason without penalty or refund.
A cleaning fee may assessed to any customer or rental group if TerpZone, in its sole description, determines if a space is left needing extra cleaning. This includes public spaces and restrooms within TerpZone. Minimum fee will be $100.
TerpZone is not liable for delays, postponements or other circumstances related to or caused by circumstances beyond its control including; but not limited to, the unavailability of lanes, loss of electricity, inclement weather, scheduling, fire, earthquake or flood.
TerpZone will have no liability or responsibility for injury to, or loss, theft or property damage suffered by, a customer while at the center, except to the extent such loss/damage is caused by TerpZone's willful misconduct.
TerpZone will not keep score except by its automatic scoring equipment and is not responsible for equipment failure.
A customer may not display decorating or promotional material without TerpZone's permission.
SAFETY RULES
Warning - Be cautious when bowling or using the facilities of the center. Bowling is an active, competitive sport requiring physical conditioning, coordination and skill and can present dangerous situations and the risk of serious injury. Due to the physical requirements of bowling, a fall or accident and an injury, may occur regardless of the condition of the approach and other areas of the center.
It is the responsibility of each parent or adult in charge, especially when children are bowling or present, for teaching each person in the group the Safety Rules and making sure they are followed.
Approach - (Wooden area leading up to foul line) No food or drink on the approach. Slippery, wet or sticky spots or substances can affect a bowler's slide and delivery and cause a fall and serious injury. Inspect the approach each time before bowling and make adjustments. Take practice slides. If the approach is sticky or slippery, stop bowling and ask a staff member for assistance.
Ball and Shoes - Wear bowling shoes while bowling. Have the correct fit for the bowling ball and shoes. See a staff member for help selecting or changing a ball or shoes. Clean the soles of shoes before bowling, after going to the rest room or anywhere else in or outside of the center. Moisture, humidity or a slippery or sticky substance on the sole of a shoe can cause a fall and serious injury.
Foul Line - Lanes are treated with oil and are extremely slippery. Crossing the foul line can cause a fall and serious injury. After crossing the foul line, clean the soles of shoes before bowling. Ask a staff member for help.
Tripping Hazards - Watch for step-ups to and from the approach, settee and concourse and other areas of the center and keep all coats, bags and personal belongings out of the walking paths to avoid tripping. Tell a staff member about any tripping hazard right away.
Equipment - Mechanical equipment is dangerous and can cause injuries. If a ball or pin is stuck or the bumper must be raised or lowered, ask a staff member for assistance.
Ball Return - The ball return has moving parts. Serious injury can result from reaching into the ball return opening. Keep hands away from the ball return and ball return tray. Watch children.