Ticket Office

All Ticket Office operations have been relocated to the Stamp Information Desk.

Welcome to the Stamp Ticket Office, the primary location for event ticket sales for event occurring in the Stamp Student Union. We are located on the Ground Floor next to the Hoff Theatre and can be reached at 301-314-TKTS (8587). Also, come to the Ticket Office to pay for all your event related costs, including audio visual equipment, room rental, and other miscellaneous charges. Our friendly and helpful staff will be happy to assist you.

If you want to sell or distribute tickets to any event that is occurring in space managed by the Stamp Student Union, you must use the Stamp Ticket Office services. The use of other ticketing services is strictly prohibited. If you are in need of our ticket services you can go to our Terp Link page and complete the Stamp Event Ticket Information form to tell us more about your event. The Guest Services Manager will follow up with you after your form is submitted. You can also send email inquiries to stamp365guest@umd.edu.

 

Ticket Services Information

All events that occur in the Adele H. Stamp Student Union  that need to have tickets, MUST use ticket services coordinated through the Stamp Ticket Office. This includes any event that charges an admission fee. Ticket Options for events include:

Currently, only on-line ticket sales and ticket distribution options are available. Event participants receive an electronic tickets that must be shown and/or scanned to enter the event. 

Ticket Office and/or Online - FREE Ticket Distributions

  • Customer Payment Accepted: NA
  • Ticket Service Set-up Fee: Yes
  • Credit Card Processing Fees: No
  • Possible Additional Fees
  • Staffing Fee: This fee includes one staff, equipment, and the technical support necessary to scan tickets onsite.  If additional staffing is needed, the fee for the additional staff is per hour and per employee
  • Scanner Rental Fee: A per ticket charge, when scanners are used. Required when tickets are available online.
  • Ticket Office Only: Tickets sales are only available during regular Ticket Office hours of operations

Ticket Office Only 

  • Customer Payment Accepted: Cash only
  • Ticket Service Set-up Fee: Yes
  • Credit Card Processing Fees: No
  • Possible Additional Fees
  • Staffing Fee: This fee includes one staff, equipment, and the technical support necessary to scan tickets onsite.  If additional staffing is needed, the fee for the additional staff is per hour and per employee
  • Scanner Rental Fee: A per ticket charge, when scanners are used. Required when tickets are available online.
  • Tickets sales are only available during regular Ticket Office hours of operations

Ticket Office Only 

  • Customer Payment Accepted: Cash and Credit Card
  • Ticket Service Set-up Fee: Yes
  • Credit Card Processing Fees: Yes
  • Possible Additional Fees
  • Staffing Fee:  This fee includes one staff, equipment, and the technical support necessary to scan tickets onsite.  If additional staffing is needed, the fee for the additional staff is per hour and per employee
  • Scanner Rental Fee: A per ticket charge when scanners are used. Required when tickets are available online.
  • Ticket sales are only available during regular Ticket Office hours of operations

Ticket Office and Online 

  • Customer Payment Accepted: Cash and Credit Card
  • Ticket Service Setup Fee: Yes
  • Credit Card Processing Fees: Yes
  • Possible Additional Fees
  • Staffing Fee: This fee includes one staff, equipment, and the technical support necessary to scan tickets onsite.  If additional staffing is needed, the fee for the additional staff is per hour and per employee
  • Scanner Rental Fee: A per ticket charge when scanners are used. Required when tickets are available online.

The Ticket Services Set-up Fee is always charged to the sponsoring organization.  Any additional fees, including credit card processing fees, can be passed along to the customer with higher ticket prices or absorbed by the sponsoring organization.  If the additional fees are absorbed by the sponsoring organization, the fees will be taken from the proceeds from the event.

 

Event Payment Information

Event Deposit Payments

Clients pay a non-refundable and non-transferrable deposit in the amount of 25% of their room rental costs. The deposit is due approximately 10 business days after the event has been processed by your Event Coordinator. Failure to pay an event deposit by its deadline could result in the cancellation of your event. 

  • Deposit payments made with a credit card are submitted by online at stampunion.umd.edu/payments/egs
  • Deposit payments for university department events are processed using the campus' Kuali Financial System (KFS), and no additional action of required from the university department beyond providing your 7-digit KFS number when you submit your event request in eCalendar.
  • Deposit payments for student org events:

Once a deposit payment has been submitted it is final. Refunds and re-billing are not permitted because the client wants to change the method of payment.

Event Final Payments

Clients will be asked to make their final event payments approximately 7 days prior to their event (or the first booking date listed in the reservation). This payment will include all remaining charges for room rental, technology, ticket services, and other equipment. Failure to submit final payments by their due date could result in the cancellation of your event.

  • Final payments made with a credit card are submitted online at stampunion.umd.edu/payments/egs
  • Final payments for university department events are processed using the campus' Kuali Financial System (KFS), and no additional action of required from the university department beyond providing your 7-digit KFS number when you submit your event in eCalendar.
  • Final payments for student org events:

Once a final payment has been submitted it is final. Refunds and re-billing are not permitted because the clients wants to change the method of payment.

Forms of Payment Accepted

Currently cash and check payments are not being accepted. We are only able to accept credit card payments online.

Credit card payments: It can take up to 2 business days for online payments to be processed.  If you submit a credit card payment less than 48 hours before your payment deadline,  you need to take a screenshot of your payment confirmation page and email that to your Event Coordinator to show proof of payment, or you risk having your event cancelled.

ISR payment forms: Forms must be picked up in the SORC office and taken to the Information Desk and presented as payment to be processed

 

 

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