Ticket Office

The actual Ticket Office remains closed.

Ticket Office operations have been relocated to the Stamp Information Desk.

Welcome to the Stamp Ticket Office, the primary location for event ticket sales for event occurring in the Stamp Student Union. We are located on the Ground Floor next to the Hoff Theatre and can be reached at 301-314-TKTS (8587). Also, come to the Ticket Office to pay for all your event related costs, including audio visual equipment, room rental, and other miscellaneous charges. Our friendly and helpful staff will be happy to assist you.

To make a credit card event payment go to: http://stampunion.umd.edu/payments/egs
- Cash, check, and in-person credit card payments are no longer accepted
ISR payment forms must be obtained from SORC, and submitted at the STAMP Information Desk for processing
To purchase event tickets go to umdtickets.com

If you want to sell or distribute tickets to any event that is occurring in a space managed by the Stamp Event & Guest Services, and/or if your event in STAMP runs the risk of exceeding the room capacity, you must use the Stamp Ticket Office services. The use of other ticketing services is strictly prohibited.

If you are in need of our ticket services you can go to our Terp Link page and complete the Stamp Event Ticket Information form to tell us more about your event. The Guest Services Manager will follow up with you after your form is submitted. You can also send email inquiries to stamp365guest@umd.edu.

Ticket Services Information

Events in STAMP that require participants to have tickets to enter and/or for events that need to carefully manage room capacity, must use the STAMP Ticket Services coordinated through the STAMP Ticket Office (i.e. fundraising events; popular events that may exceed the capacity of the room if not properly managed, etc.)

Ticket Services Setup Fee - This is a flat fee service charge for each ticketed event.

Non-University clients: $50 University Departments: $50

Student Organizations: $25

Ticketing - The primary method of conducting ticket sales or free ticket distributions is online.

Scanning Fee - If Stamp staff are requested to scan tickets at the door as participants enter the event there is a per hour / per employee fee. Events in ballrooms and Hoff usually require two (2) employees. Events in other rooms usually only need one (1) employee. Staff are available from the time when event doors open, and until event doors close.

Current: $12.50/hour/ employee

Beginning July 1: $15/hour/employee

Scanner Rental Fee - A per ticket fee charged when tickets are scanned at the door. This fee is be taken from the revenue earned through tickets sales. If there is no ticket revenue, the fee will be charged directly to the client.

50 cents per ticket

Ticket Sales / Distribution Options

Currently, only online ticket sales and online free ticket distribution options are available. Event participants receive an e-ticket via email that must be shown and/or scanned to enter the event. e-Tickets can also be printed for scanning or viewing at the door.

Online Free Ticket Distribution

Ticket Service Set-up Fee: Yes
Customer Payment Accepted: NA
Credit Card Processing Fees: No
Possible Additional Fees:
- Staffing Fee: This fee includes staffing, equipment, and the technical support necessary to scan tickets onsite.
- Scanner Rental Fee: A per ticket charge, when scanners are used. Required when tickets are available online.

Online Ticket Sales

Ticket Service Set-up Fee: Yes
Customer Payment Accepted: Credit Card only
Credit Card Processing Fees: Yes. This fee can be passed to the ticket purchasers.
Possible Additional Fees:
- Staffing Fee: This fee includes staffing, equipment, and the technical support necessary to scan tickets onsite.
- Scanner Rental Fee: A per ticket charge, when scanners are used. Required when tickets are available online. This fee can be passed to the ticket purchasers.

Options listed below are not currently available.

Any requests to have the Ticket Office open for in-person ticket sales on the day of an event, must be requested and approved in advance. The request must be submitted at the same time as the Event Ticket Information form, and no less than two (2) weeks prior to the event day. There will be additional fees associated with having the Ticket Office open.

$15/hour/employee for a minimum of four (4) hours

Ticket Office and/or Online - FREE Ticket Distributions

Customer Payment Accepted: NA
Ticket Service Set-up Fee: Yes
Credit Card Processing Fees: No
Possible Additional Fees
Staffing Fee: This fee includes one staff, equipment, and the technical support necessary to scan tickets onsite. If additional staffing is needed, the fee for the additional staff is per hour and per employee
Scanner Rental Fee: A per ticket charge, when scanners are used. Required when tickets are available online. This fee can be passed onto ticket purchasers
Online tickets can be claimed 24/7. Ticket Office distributions are only available during regular Ticket Office hours of operations

Ticket Office Only Sales - Cash Only

Customer Payment Accepted: Cash only
Ticket Service Set-up Fee: Yes
Credit Card Processing Fees: No
Possible Additional Fees
Staffing Fee: This fee includes one staff, equipment, and the technical support necessary to scan tickets onsite. If additional staffing is needed, the fee for the additional staff is per hour and per employee
Scanner Rental Fee: A per ticket charge, when scanners are used. Required when tickets are available online.
Tickets sales are only available during regular Ticket Office hours of operations

Ticket Office Only Sales - Cash or Credit Card

Customer Payment Accepted: Cash and Credit Card
Ticket Service Set-up Fee: Yes
Credit Card Processing Fees: Yes
Possible Additional Fees
Staffing Fee: This fee includes one staff, equipment, and the technical support necessary to scan tickets onsite. If additional staffing is needed, the fee for the additional staff is per hour and per employee
Scanner Rental Fee: A per ticket charge when scanners are used. Required when tickets are available online.
Ticket sales are only available during regular Ticket Office hours of operations

Ticket Office and Online Sales

Customer Payment Accepted: Cash and Credit Card
Ticket Service Setup Fee: Yes
Credit Card Processing Fees: Yes
Possible Additional Fees
Staffing Fee: This fee includes one staff, equipment, and the technical support necessary to scan tickets onsite. If additional staffing is needed, the fee for the additional staff is per hour and per employee
Scanner Rental Fee: A per ticket charge when scanners are used. Required when tickets are available online.
Online ticket sales can occur 24/7. Ticket Office sales are only available during regular Ticket Office hours of operations

The Ticket Services Set-up Fee is always charged to the sponsoring organization. Any additional fees, including credit card processing fees, can be passed along to the customer with higher ticket prices or absorbed by the sponsoring organization. If the additional fees are absorbed by the sponsoring organization, the fees will be taken from the proceeds from the event.

Event Payment Information

Event Deposit Payments

Clients pay a non-refundable and non-transferrable deposit in the amount of 25% of their room rental costs. The deposit is due approximately 10 business days after the event has been processed by your Event Coordinator. Failure to pay an event deposit by its deadline could result in the cancellation of your event.

Deposit payments made with a credit card are submitted by online at stampunion.umd.edu/payments/egs
Deposit payments for university department events are processed using the campus' Kuali Financial System (KFS), and no additional action of required from the university department beyond providing your 7-digit KFS number when you submit your event request in eCalendar.
Deposit payments for student org events:
- Credit card payments are submitted at stampunion.umd.edu/payments/egs
- ISR payment forms issued by SORC are submitted at the Information Desk

Once a deposit payment has been submitted it is final. Refunds and re-billing are not permitted because the client wants to change the method of payment.

Event Final Payments

Clients will be asked to make their final event payments approximately 7 days prior to their event (or the first booking date listed in the reservation). This payment will include all remaining charges for room rental, technology, ticket services, and other equipment. Failure to submit final payments by their due date could result in the cancellation of your event.

Final payments made with a credit card are submitted online at stampunion.umd.edu/payments/egs
Final payments for university department events are processed using the campus' Kuali Financial System (KFS), and no additional action of required from the university department beyond providing your 7-digit KFS number when you submit your event in eCalendar.
Final payments for student org events:
- Credit card payments at stampunion.umd.edu/payments/egs
- ISR payment forms issued by SORC are submitted at the Information Desk

Once a final payment has been submitted it is final. Refunds and re-billing are not permitted because the clients wants to change the method of payment.

Forms of Payment Accepted to Pay For Events

Cash is not being accepted.

Check payments can only be accepted with prior approval, and must be written to University of Maryland.

We are only able to accept credit card payments online at stampunion.umd.edu/payments/egs

ISR payment forms: Student organizations will get their payment forms from SORC Finance. Completed ISR Payment forms must be taken to the Information Desk and presented as payment to be processed

Credit card payments (online): It can take up to two (2) business days for online payments to be processed. If you submit a credit card payment less than 48 hours before your payment deadline, you must take a screenshot of your payment confirmation page and email that to your Event Coordinator to show proof of payment, or you risk having your event cancelled.